There’re a lot of questions about shutters from the end users, that’s the reason why we tell our trade partners that they have the advantage in their own market to service the customers better and directly. In fact, Goodwood just stand behind you, with our high quality shutters, reasonable price and perfect after-sale service. Below FAQ may answer the questions you have about Goodwood, no worries, even you have more questions, we’re ready to answer immediately.
What kind of shutters do you supply?
We face to trade business and supply both Wood and PVC shutters to meet different market demand. For wood shutters, we can supply Basswood, Poplar, Pine and Ash Tree for your choice. For PVC Shutters, it is made from 100% raw material with reinforced louvers and stiles which is really good for damp humid area.
Do you provide specialty shape like Arch, Sunburst, French Door etc.?
Yes, all shutters can be custom made in both wood and PVC material, any size, any shape as long as you provide us your detailed measurements. Even you have the difficulty to measure the odd windows, we can help you to get the right size and make the shutters right for you.
Do you provide your shutters in different colors?
Yes, our wood shutters are available in a wide range of 35 standard colors (both paint and stain), and 5 standard white colors for PVC shutters. But if you have your own color and provide us the color sample, we can also custom-paint any color you need.
Do you provide the diagram for checking before production?
Yes, we always make the free diagrams per your order size and provide for your checking before production. For normal size, we can produce directly under your authorization, but the specialty shutters required 100% confirmation from you all the time.
How do I order the shutters from Goodwood and how do you charge the price?
When you send through your order form or we can provide our order form for you to fill up, then we make the drawings accordingly. The price would be charged per the final diagram that we both confirmed, so you always get the exact cost.
How long will my shutter orders take?
It takes about 7-10 days from the final order you confirmed to cut the container quantity. The specialty shutters take about 14 days. The shipment will be scheduled before the entire container order is finished. You always have our guarantee to ship the shutter on time.
How do you ship the shutters?
We recommend shipping the full container by the sea, this is the most economical and safe way for you. As you know, the shutters may cause the damage during the transportation easily. Even though we have confidence in our packing and container loading, it’s hard to assure you the shutters quality if it has to transfer several times, the more moving the more potential damages.
Can I amend or cancel the shutter order?
As all shutters are custom made per your requirements and specification only, those shutters go into the production line couldn’t be cancelled or amended for any reason, otherwise you still need to pay for the cancellation or amendment. This is the basic rule for all custom made products.
Do you offer rush orders for some urgency case?
We always provide the fast delivery but for some special order, the rush orders are available to be produced as priority under mutual communication. We can help you arrange the air freight under your cost. We believe we can find an equal balance of prompt service while maintaining top quality production standards.
What is your after-sale service?
We have confidence in our shutters quality, any issue caused by us, we would take our responsibility to remake for free and ship on the right next container. You can contact our sales to arrange free remake as long as you provide us the detailed order number, remake reason and related pictures/videos.
When choosing the supplier of plantation shutters, you have your own way to make the decisions. Goodwood is not the manufacturer only, we also can give you the guidance, advice, technology support and market information so we both can grow together. Please call or email us to schedule a free consolation, it must help you make the decision better. Thank you.
Please feel free to contact us:
XIAMEN GOODWOOD INDUSTRY CO.,LTD.
ADD: Hexiang West Road 4#9E, Xiamen, Fujian, China
E-mail: [email protected]